Support Policy

This is not the current version of this document and is provided for archival purposes.

The current version is available here.

SUPPORT OFFERING	COMMUNITY	ESSENTIAL	BUSINESS	ENTERPRISE
Community & Forum support	Unlimited access (discourse.algolia.com)	Unlimited access (discourse.algolia.com)	Unlimited access (discourse.algolia.com)	Unlimited access (discourse.algolia.com)
Email support	Not available	5 days a week 7 hours a day (UTC)	5 days a week 7 hours a day (UTC)	5 days a week 7 hours a day (UTC)
Integration support	Not available	Available as an add-on	5 days a week 7 hours a day (UTC)	5 days a week 7 hours a day (UTC)
Premium support	Not available	Not available	Available as an add-on	Available as an add-on
Dedicated Solutions Engineer & CSM	Not available	Not available	Launch Guidance & Technical Onboarding	Dedicated Engineering & Success Team
Detailed email post-mortem following outage	Available on request	Available on request	Available on request	Available on request
Billing issues	Not applicable	5 days a week 7 hours a day (UTC)	5 days a week 7 hours a day (UTC)	5 days a week 7 hours a day (UTC)