Support Policy

This is not the current version of this document and is provided for archival purposes.

The current version is available here.

Last Updated: January 15, 2019

SUPPORT OFFERING COMMUNITY STARTER PRO ENTERPRISE*
Documentation Yes Yes Yes Yes
Status page Yes Yes Yes Yes
Community Forum Yes Yes Yes Yes
Email and website support Yes Yes Yes Yes
Account access and billing questions Yes Yes Yes Yes
Extension support No No Yes Yes
Technical questions No No Yes Yes
Coding guidance questions No No No Yes
Dedicated point of contact No No No Yes
Live chat for implementation support No No No Yes
Dedicated implementation engineer No No No Yes
Support hours 08:00 am to 01:00 am UTC 5 days a week 08:00 am to 01:00 am UTC 5 days a week 08:00 am to 01:00 am UTC 5 days a week 08:00 am to 01:00 am UTC 5 days a week

*can include up to this level, depending on exact plan

This description of Algolia's support services applies to customers who subscribe to the listed plans on or after the date of last update. The changes are not retroactive. If you are an existing customer as of that date, a description of your support service may be found below.