Support Policy

This is not the current version of this document and is provided for archival purposes.

The current version is available here.

SUPPORT OFFERING COMMUNITY ESSENTIAL BUSINESS ENTERPRISE
Community & Forum support Unlimited access (discourse.algolia.com) Unlimited access (discourse.algolia.com) Unlimited access (discourse.algolia.com) Unlimited access (discourse.algolia.com)
Email support Not available 5 days a week 7 hours a day (UTC) 5 days a week 7 hours a day (UTC) 5 days a week 7 hours a day (UTC)
Integration support Not available Available as an add-on 5 days a week 7 hours a day (UTC) 5 days a week 7 hours a day (UTC)
Premium support Not available Not available Available as an add-on Available as an add-on
Dedicated Solutions Engineer & CSM Not available Not available Launch Guidance & Technical Onboarding Dedicated Engineering & Success Team
Detailed email post-mortem following outage Available on request Available on request Available on request Available on request
Billing issues Not applicable 5 days a week 7 hours a day (UTC) 5 days a week 7 hours a day (UTC) 5 days a week 7 hours a day (UTC)