Service Level Agreement

Service Level Agreement of Algolia's Services

Algolia Service Level Agreement

Latest update: December 9th, 2024

ALGOLIA PROVIDES THE FOLLOWING GUARANTEES FOR THE AVAILABILITY OF ALGOLIA'S HOSTED SEARCH AND RECOMMEND SERVICES:

If Algolia does not meet this Service Level Agreement (SLA) for its hosted search and recommend services under a subscribed plan, and if Subscriber meets its obligations under this SLA, Subscriber will be eligible to receive the service credits described below (Service Credits). This SLA states Subscriber's sole and exclusive remedy for any failure by Algolia to meet the SLA.

Service Credits are calculated as follows:

Service Credit = (Subscription Price × Outage Period Minutes × Acceleration Ratio) ÷ minutes in the applicable Service month. 

The Algolia subscription plans covered by this SLA, the Monthly Guaranteed Uptime, the Acceleration Ratio, and maximum Service Credits available for each covered Algolia subscription plan are as follows:

  • Essential, Core and Enterprise Foundation (plans available for subscription):
    • Monthly Guaranteed Uptime = 99.99%
    • Acceleration Ratio = 100
    • Monthly Cap = 25% of the Subscription Price for the applicable month

  • Premier Platform Availability SLA (available for subscription only on Algolia KeywordSearch plans):

    • Monthly Guaranteed Uptime = 99.999%
    • Acceleration Ratio = 1,000
    • Monthly Cap = 50% of the Subscription Price for the applicable month

Service degradation or suspension as a result of a Subscriber exceeding limits under an applicable Algolia subscription plan is not considered as an Outage covered by this SLA. Additional conditions apply as defined in Algolia's Terms of Service or Subscriber's subscription agreement.

Service Credits Terms and Conditions:

Service Credits will be made in the form of a monetary credit applied towards future use of the Service. A pending Service Credit does not release a Subscriber from its obligation to pay Algolia invoices submitted for payment in full when due. Service Credits may not be exchanged for, or converted to, monetary compensation.

SLA Eligibility

In order for a Subscriber to be eligible to receive Service Credits under this SLA, the Subscriber must either use (i) the latest major version of the Algolia API Client, including any minor updates to such version, or (ii) the previous major version of the Algolia API Client, including any minor updates to such version, provided that the use of the previous version remains within a period of two (2) years from the release of the latest major version of the API Client, as set forth in the Algolia API Client version Documentation https://www.algolia.com/doc/libraries/versions/.  

Example: 

  • Previous API Client is version 4.x.y
  • API Client version 5.0.0 is released on August 14, 2024
  • Eligible Subscribers are:
    • Subscribers using version 5.0.0. And all subsequent minor updates
    • Subscribers using version 4.0.0 and all subsequent minor updates until August 13, 2026 (2 years from the date of release of the latest major release of version 5.0.0)
  • Versions prior to 4.x.y are not eligible for SLA credits

Service degradation or suspension as a result of a Subscriber exceeding limits under an applicable Algolia subscription plan is not considered as an Outage covered by this SLA. Additional conditions apply as defined in Algolia's Terms of Service or Subscriber's subscription agreement.

Definitions

"Acceleration Ratio" means the acceleration multiplier Algolia offers for each Algolia subscription plan covered by this SLA.

"Monthly Cap" means the maximum aggregate number of invoice credits issued by Algolia to Subscriber for all Outages in a single billing month.

"Monthly Guaranteed Uptime" means the total number of minutes in a month, minus the number of minutes of Outage suffered from all Outages in a month, divided by the total number of minutes in a month and expressed as a percentage.

"Outage" means the Algolia Search API is unavailable for the applicable subscription.

"Subscription Price" means the base monthly subscription fee for the applicable Algolia Search and/or Recommend subscription plan Committed Amount, exclusive of any fees related to add-ons or excess usage.

"SLA" means this Service Level Agreement.

Algolia will provide at least thirty (30) days' advance notice for changes to the SLA that affect a Subscriber's Algolia subscription by either: (i) sending an email to Subscriber's point of contact for notices; (ii) posting a notice in the Algolia Dashboard; or (iii) posting a notice to the applicable SLA webpage. If a change to the SLA has a material adverse impact on Subscriber and Subscriber does not agree to the change, Subscriber has the right to terminate the corresponding service order within thirty (30) days of notice of such change from Algolia.

This SLA applies to Subscribers who subscribe to the listed Algolia subscription plans on or after the date of the last update. The changes are not retroactive. If you are an existing Subscriber prior to the date of the last update, a description of your service level agreement may be found below.

Previous Versions: