Algolia commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying its Search and Discovery platform.
Among the common challenges encountered with built-in search functions provided by ecommerce platforms or open-source technology:
Slow download speeds for online stores and in-store apps can negatively impact customer experience.
Complex and restrictive search capabilities make it difficult for customers to find what they want, when they want it.
Siloed infrastructure with no standardization of data makes systems restrictive, needing teams of developers to bridge the gap.
Out-of-hand total cost of operations due to restrictive systems, hands-on merchandising, or synonym tabulation.
Hours of manual labor are required for updates to merchandising systems.
Burdensome customization and localization caused by confusing and overly-technical interfaces.
Why choose Algolia
Interviewee organizations searched for an easy-to-use solution that could:
Improve search relevance and reduce null results
Enable merchandising control without developer reliance
Reduce operational complexity and manual workflows
Improve agility and time to market
Handle catalog complexity and variants
Support multi-language and B2B needs
Scale and integrate with existing systems with ease
A search solution that benefits merchandisers, sales teams, and developers
Scalable during peak shopping periods
Fast search improves in-store, hybrid retail, and mobile shopping experiences
User-friendly analytics provide insights immediate insights
Merchandisers are able to complete tasks previously done by development teams
Reduced workloads on other systems
Benefits over three years
$2.5M
total increase in operating profit
35%
commerce team time savings
$396,000
redeployed developer savings
$1.6M
improved efficiency
What our customers say
The ecommerce industry is highly competitive and challenging. Companies that take a headless, component-based approach to ecommerce can more readily keep up with customer expectations and quickly expand into new channels and markets.
“After implementing Algolia for about three to four months, the results were clear: CTR increased by nearly 11%, and customers were adding more items to their carts.”
Product manager, Ecommerce, Home improvement
“We're very happy with Algolia and have become quite loyal to them. They truly listen to our input, take our feedback into consideration, and consistently work to incorporate solutions that meet our needs.”
Ecommerce manager, Automotive
“By leveraging Algolia as our platform, we've been able to create new, innovative experiences, such as improved filtering and color-based searches. This efficiency translates into reduced effort and faster delivery of industry-leading customer experiences.”
Senior director of commerce technology, Metal goods
Get the full Forrester study on the Total Economic Impact of Algolia
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These results were aggregated and combined to form a single composite organization representative of interviewed customers.
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