Professional Services & Support

News

DevCon2025 | October 1-2

Turn search into success, faster

Launch quicker, grow smarter, and get expert support every step of the way with optional professional services and support plans.

Onboarding plans

Get up and running fast with our premium onboarding solutions, implementation, and training to ensure long term success for your project.

Foundation plans

Four tiers (Starter, Base, Professional, Expert) that combine uptime SLAs, support response times, and access to advanced features like analytics, SSO, and technical check-ins.

Support plans

Multiple support levels, from community access to 24/7 enterprise-grade response times, with clear expectations around response SLAs and escalation paths.

Onboarding packages: Hands-on help from the start

Let’s make onboarding easy. Our experts help you launch quickly and smartly, no matter your setup. All packages include personalized sessions, technical consulting, and project management hours.

Package	Who's it for	What's included
Onboarding	New teams who need a boost	Implementation workshops, UI help, launch prep
Onboarding Plus	Teams with bigger goals or integrations	Adds solution design, business training, merch studio
Enterprise Onboarding	Large orgs with complex needs	Strategy sessions, integrations, merch & analytics guidance
Accelerator Onboarding	For specific stacks (e.g. AEM)	Specialized connector support + enterprise onboarding

Foundation Plans: Build on solid ground

With our Foundation programs, you get the peace of mind of guaranteed uptime, the confidence of responsive support, and the power of features designed to accelerate your success.

Starter Foundation: Perfect for smaller teams or new implementations.
Base Foundation: Unlocks growth features and offers more control and functionality as your project grows.
Professional Foundation: Made for teams who prioritize around uptime and deep insights for performance optimization.
Expert Foundation: Designed for high-scale, high-stakes environments.

Advisory & optimization services

Level up your implementation with strategic, hands-on guidance from Algolia experts.

Algolia Advisory: Flexible consulting hours to meet your need—your questions, our experts
Pulse: A health check & action plan

Algolia Academy

Learn at your own pace with interactive courses and hands-on tutorials to build, optimize, and scale search. Now with new business and engineering certifications to prove your expertise, boost your marketability, and stand out from the crowd.

Enterprise-grade support & security

Whether you’re launching your first project or managing search at scale, Algolia’s support is flexible, approachable, and always within reach. Every plan includes access to the help you need, when you need it:

Standard plans

Included in Starter and Base Foundation:

Targeted response times for P0 and P1 issues

Business plans

Included in Professional Foundation:

Targeted response times for all tickets

Extended support

Included in Expert Foundation plans:

Targeted response times for all tickets
24 x 7 support for P0 and P1 issues

World-class documentation

Algolia documentation is your go-to hub for clear, up-to-date guidance to implement, configure, and optimize search and discovery. You will find quickstart guides, best practices, and more.

API monitoring

Stay informed with real-time monitoring of Algolia’s API and services. Get instant alerts on interruptions and full visibility into your server status—right from your dashboard—for total transparency and peace of mind.

Enhanced SLAs

We back your success with rock-solid SLAs: Up to 99.999% uptime, depending on your plan, service credits if we miss the mark, and extended SLAs available for enterprise customers who need that extra layer of peace of mind.

Community

Connect with developers, product teams, and search enthusiasts around the world. Ask questions, swap ideas, and stay in the loop—all in a dedicated space built for collaboration.

Expert Services & Support